E. Where you can get help
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Welcome!
This manual helps you to optimise the usage of Cloudya Mobile App (Android), the cloud telephone system by NFON.
We hope you enjoy working with Cloudya!
Subject to alterations
Version 4 / 01/2026 (EN)
Please find the latest release notes here.
| Type | Icon/Character | Description |
| NOTE
CAUTION
WARNING |  | NOTE: Information that is useful but not critical to the reader.
CAUTION: Tells the reader to proceed with caution.
WARNING: Stronger than CAUTION; means "don't do this" or that this step could be irreversible, e.g., result in permanent data loss. |
| TIP |
| Useful tips that provide additional information. |
| Procedure | 1. 2. 3. | Procedures are numbered steps to perform an action, where the order of the steps is relevant. |
| Result of procedure/action | ⇒ | Indicates the result of an action//procedure. |
| Lists | • • | Used for listings and items where the order of steps is irrelevant. |
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Minimum app/OS requirements
Minimum OS: Android 10
Minimum SDK: 29
Required app version: 2.8.4
Rooted mobile phones will not be supported!
Supported browsers
We recommend the Samsung browser and Google Chrome.
Important
Starting with the Android version 2.8.2, it is required that a browser is installed and enabled on the Android device to allow users to log in. This ensures that all authentication processes work smoothly and securely, regardless of which browser is used.
Login
To use the app, you have to login with your Cloudya username & password. These are the same credentials you would use on https://start.cloudya.com.
Upon the first login, the app will guide you through the settings for
Permissions required for the app to work
Registration of the mobile number
Those settings can be changed later on. Please be aware that without the proper permissions the app might not work as intended.
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Giving permissions to the app
When you log into the mobile app for the first time, the app asks you to give access to
Notifications (required)
Microphone (required)
Contacts (local contacts on your device)
Telephone (required)
Camera
Please note that Notifications, Microphone and Telephone are required permissions as they are fundamental to basic functions of the app.
Whilst the other permissions are optional, please note that some features might not work as intended without the corresponding permissions (e.g. you can't make a video call without permitting access to your camera). Please note that you can only change the permissions granted in the Android app settings.
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Registering your mobile phone number
If you would like to receive calls via GSM, you can now register your mobile phone number.
If you want to skip this step for now, you will be able to activate GSM and register your mobile phone number later on in the app's settings.
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Using sessions
If you are or have been logged into any of the user apps on any other device, you can choose to continue an existing session with its settings or create a new one.
Skip this step to start the app by creating a new session.
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Favorites
Once you logged in, the initial screen is showing your "Favourites" which match the function keys of your extension.
General Overview
This view is divided into 5 major sections
The "Favorites" view which can be switched to "Conferences"
A button for quick access of the Dialpad
The Tab Bar to replace 1. with "History" or a "Search" view and back
Quick access to Call Forwarding Profiles and DND
App Settings
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