D. Where can you find help regarding your telephone system?
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Welcome!
This manual helps you to optimize the usage of the DECT telephone in combination with the PBX. Please use this manual at initial operation.
The following pages describe the models:
We wish you joy in working with the telephones and this manual!
Subject to alterations
Version 1 / 12.2017 (en)
|
N720 IP PRO (DECT multi cell) |
R650H |
|
S650H |
SL750H |
| Type | Icon/Character | Description |
| NOTE
CAUTION
WARNING |  | NOTE: Information that is useful but not critical to the reader.
CAUTION: Tells the reader to proceed with caution.
WARNING: Stronger than CAUTION; means "don't do this" or that this step could be irreversible, e.g., result in permanent data loss. |
| TIP |
| Useful tips that provide additional information. |
| Procedure | 1. 2. 3. | Procedures are numbered steps to perform an action, where the order of the steps is relevant. |
| Result of procedure/action | ⇒ | Indicates the result of an action//procedure. |
| Lists | • • | Used for listings and items where the order of steps is irrelevant. |
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In order to ensure a successful operation of the devices, site serving and installation via a certified Gigaset partner is a mandatory pre-condition, otherwise NFON cannot provide any technical support.
Please change your admin password after installation.
Before commissioning, please update the Gigaset N720 in the DECT Manager web interface to a firmware version of 105 or higher.
Please note that Gigaset N720 IP PRO does not support three-party conferences.
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The prerequisite is the installation and configuration of the Gigaset N720 IP PRO base station according to the manufacturer's manual.
Before you begin using your new DECT system, we would like to provide you with a brief overview of the steps required for installation.
- Add the DECT manager (N720 IP PRO) and the DECT handsets on the administration portal. You can add up to 100 handsets.
- Add a phone extension for the DECT mobile handsets on the administration portal and assign the respective device.
- Register mobile handsets to the base.
The following pages provide a detailed description of the individual steps.
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Installation of the DECT base with your telephone system:
| No. | Description | Picture |
| 1. | Once you have logged in to the administration portal, go to the Elements/Devices tab and select "Add new Device". |  |
| 2. | Please select under Gigaset the Gigaset N720 IP PRO device. |  |
| 3. | A new window appears, select here your firmware version. |  |
| 4. | Enter the MAC-address. You will find the MAC-address on the back site of the Gigaset DECT manager. | |
| 5. | Save your entries. | |
| 6. | Connect your DECT base to your LAN network. The base station will now be synchronised. This can take a while and depends of the firmware upload time. |
The mobile handsets are registered to your telephone system as follows:
| No. | Description | Picture |
| 1. | Select "Add new device" on the administration portal under the tab Elements/Devices. | |
| 2. | Please select the Gigaset N720IP PRO handset under Gigaset. |  |
| 3. | A new window appears, select here your base station. |  |
| 4. | In order to find the IPUI on your mobile handset click on menu and enter *#06# | |
| 5. | Save your entries. |
| No. | Description | Picture |
| 1. | Once you are logged into the administration portal, go to the Targets tab and select "Add New Target". For more details, see the administration portal manual. | |
| 2. | A new window appears, please enter the following information: name, extension and the trunk, if necessary. Select your handset under the devices field: [MAC address of the base station] - [IPEI mobile handset] |  |
| 3. | For all other settings, see the administration portal manual. | |
| 4. | Save your entries. |
The base station will automatically be registered. During the final step, you need to register the mobile handset to the base station. This is done using the menu of your Gigaset mobile handset.
1. Press "Register" on the display.
2. The mobile handset will now register automatically.
3. After registration the display shows the next information: extension: name is visible on the display.
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Consult the manufacturer's manuals for all telephone functions:
Central telephone book
- Please press the INT key in order to open the telephone book.
- Press on Options in order to refine your serach.
Initial set up
When accessing the voice menu of your voicemail system for the first time, we recommend setting up your personal answering system.
Please refer to the voice mail leaflet for detailed information.
1. Dial *793 on your mobile handset or press the 
key to access the voice menu of your voice mail system. You will need to enter your voice PIN.
2. Then select “0 Mailbox Options” to set up your voice mail.
3. Now press:
„1“, to record a message in the event you are unavailable.
„2“, to record a message in the event the phone is busy.
„3“, to record your name.
„4“, to record a temporary announcement.
4. Now record your message and press “#” to end the recording.
All features will be announced by voice prompts.
Accessing voicemail
1. Dial *793 on your handset or
2. Press or
3. Dial the extension number, which is assigned to your mailbox on the administration portal.
hint
You can use various features of the telephone system via the end device as well as via Ncontrol or the administration portal (also refer to the administration portal manual).
You can use various features of the telephone system via the end device as well as via Ncontrol or the administration portal (also refer to the administration portal manual).
You will find the following options under the Menu key:
In order to access the menu, press the following keys:
- Press into the middle of the control key.
- Open the info centre.
- Here you will find the PBX control.
Alternatively, you can place the PBX control on one of the keys under the display.
- In order to do this, press and hold one of the keys for 3 seconds and select PBX control.
Call settings
Call waiting indication: define whether this function should be activated.
(optional, depending on settings on the administration portal) Timeout: set the ringing time.
(optional, depending on settings on the administration portal) Intercom: the intercom function enables speaking directly to a linked extension through the system, without dial tone and ring tone.
Caller ID block: set your entire number to be shown to the party being called, the switchboard number to be displayed or all caller ID information to be blocked.
Call forwarding: activate the function Call forwarding
Parallel call: configure another telephone or your mobile phone to ring in addition to your telephone when a call comes in. You can then answer the call with one of the two telephones.
Call forwarding: profiles
Here you can select your preconfigured call forwarding profiles.
For details, please refer to the Ncontrol manual.
You can edit the default profile directly via your device.
For details, please click here.
Telephone settings
- Automatic redialling
- Suggests number (if necessary, remove function)
- Ring tone
- Define as primary device
- Logoff
Queues
Queues can be enabled or disabled; for set-up see administration portal manual)
Navigation
Use the navigation keys to mark the desired selection and press 
or the respective soft keys.
Function codes
Control codes allow direct access to the telephone system’s functions. The following codes apply:
| Code | Description |
| **## | Restart devices, only for snom devices! |
| #+n | Use outside line "n" to call the telephone number ("n" replaces the “0” otherwise required to access an outside line) |
| *1 | Start and end voice recording (if this function is enabled for the extension) |
| *10+profile number | Activation of the call forwarding profile |
| *11+TN | Permanent call forwarding to telephone number (TN) |
| **11 | Cancel permanent call forwarding |
| *12+TN | If not available, forward to telephone number (TN) |
| **12 | Cancel call forwarding if no answer |
| *13+TN | If busy, forward call to telephone number (TN) |
| **13 | Cancel call forwarding if busy |
| *14+TN | If not registered, forward to telephone number (TN) |
| **14 | Cancel forward if unregistered |
| *2+Speed dial | Directly dial the extension/telephone number via speed dial |
| *3 | Pick up the last call ringing in the pick-up groupe |
| *3+EXT | Pick up call coming in to the extension (EXT) |
| *490 | Activate call waiting |
| **490 | Deactivate call waiting |
| *5 | If busy, automatic callback activated |
| **5 | If busy, automatic callback deactivated |
| *55 | Specify primary device within a premium extension (Premium Package) |
| *72+nnnn1 | Call skill service nnnn |
| *73+nnnn1 | Call eFax additional costs will occur |
| *74+nnnn1 | Call time control nnnn |
| *75+nnnn1 | Call group nnnn |
| *76+nnnn1 | Call announcement nnnn |
| *77+nnnn1 | Call queue nnnn |
| *78+nnnn1 | Call conference service nnnn |
| *791 | *791 - Access voice mail for this extension with password *791158 - Access voice mail for extension 158, with the password for 158! *11*791 - Transfer your calls to your voice mail *11*791158 - Transfer your calls to the voice mail of the extension 158 |
| *792 | Access voice mail entering extension number, e.g. for remote enquiry |
| *80 | Activate intercom |
| **80 | Deactivate intercom |
| *80+EXT | Intercom to extension (EXT) |
| *84+nnnn1 | Become member of the queue with service ID nnnn |
| **84+nnnn1 | Leave queue with service ID nnnn |
| *85 | Echo extension |
| *86 | Block caller ID (CLIR) |
| *860 | Show main number as telephone number |
| **86 | Show telephone number incl.direct dial (CLIP) |
| *87 | Subscribe to Skill-set |
| **87 | Unsubscribe to Skill-set |
| *9+Project Number | Define a project number for outbound calls. (Note: The project number is only valid for the very next outbound call) |
| Function codes for conference rooms during an active conference. | |
| ** | Help |
| *2 | Activate or deactivate mute |
| *3 | Express your needs |
| *5 | Activate or deactivate mute of all participant |
| *6 |
|
| 1) nnnn is the four digit Service ID with leading zeros (0). For example, in a callgroup, IVR, eFax, etc. This means: is the Service ID "1", "0001" must be entered when entering the function code. |
Where can you get help?
In addition to the login, help and download pages on phonetotal.planet33.com, the following sources are available for help:
| planet 33 service & support: | Technical Support: The planet 33 technical team will be happy to take care of your request! Hourly rate: 77,- € net, billing in 15-minute intervals. Make an appointment at: support(at)planet33.com / Online Remote-Support |
| phone total | Administration of the entire phone total system with manual and download links. |
| phone total Userportal: | https://userportal.planet33.com Extension settings, eFax sending etc.: In the phone total user portal you can make settings for individual extensions of your telephone system. In the upper right-hand area of the screen there is a Help(?) button for context help with useful tips on configuring your extension. |