You are able to open your contacts by clicking the button "Phonebook / Call history". Subsequently, a window with all available contacts appears.

Please open the "Call history" by clicking the button "Phonebook / Call history" to provide yourself an overview about all incoming and outgoing calls.

Select any contact to dial this one directly out of the call history. Edit the selected entry if the entry is a local contact.

Please check your voicemail messages by clicking the button "Call history". Subsequently, a window appears which you're able to check your voicemail messages with.

The Message Waiting Indicator counts all new voicebox messages on your PBX.
  
1.) Select a SIP account and
  
2.) click the green phone button to call your PBX voicebox.

Simply ban the phone numbers you don't want to receive any incoming calls from anymore. To do so, please ban an incoming call by clicking the highlighted button to ban numbers. The corresponding phone number will be stored in the list then. If the caller calls you, he will be blocked automatically and you won't here any signal for an incoming call.

The corresponding phone number will be stored in the ban list. You're able to delete a banned phone number anytime out of your ban list.

Delete a selected entry by clicking  . By deleting a phone number the caller will be signaled again with an incoming call.

Please click the recording button to record a phone call of one or several lines (e. g. a phone conference). At activating the audio recorder, the red indicator flashes regularly.

Clicking the recording button again, the audio recording has finished. Afterwards, the audio file appears in the recording list. In this you'll receive an overview of all recorded calls including date, local party, remote party and call duration.

Listen to the audio file by playing the selected record entry, stop playing the recorded call, play position of the recorded call with total duration and adjust the volume output when playing a recorded call.

To delete one audio recording out of your recording list please consider the following option. Please click  to delete a highlighted recording only.

Please open the settings.

Define your personal recorded calls location within "Media settings" and "Recordings". Please click  to define a location. Please click  to delete the current recorded calls location.
  
Open your current recorded calls locations by clicking .
   
Please click "Apply" and subsequently "OK" to confirm your settings. Click "Cancel" to cancel your settings.

You'll find the Speed Navigator at the initial start of your softphone client on your screen. You are thus free to select which part of the UI of the telephone you want to see and to use.

Please press and hold the blue bar to move the Speed Navigator to any position on your screen. The Speed Navigator is placed on front always. It's not possible to minimize or close the Speed Navigator.

The telephone user interface (UI) shows up and disappears by knocking at the border of the screen. Each of the four borders of the primary monitor is gesture-sensitive. Either the entire UI appears by knocking at the bottom border two times or the respective part of the UI shows up by knocking two times at the left, the top or the right side of the border of the primary monitor.

Please knock two times against

1.) the top side of the primary monitor to hide/unhide the main navigation panel

2.) the left side of the primary monitor to hide/unhide the call line monitor

3.) the right side of the primary monitor to hide/unhide the work area

4.) the bottom border of the primary monitor to hide/unhide the softphone client completely.

The knocking menu is active by default. As you'd like to deactivate the knocking menu, please click on the SIP server connection symbol on your main navigation panel and choose "Knocking menu off". The knocking menu is deactivated now. Please use the Speed Navigator or your individual short keys to hide/unhide the client.

To activate the knocking menu again, please click on the green SIP server symbol on your main navigation panel and choose "Knocking menu on". The knocking menu function is now active again.

Please enter the phone number which you want to call in the edit control. With a click at the arrow you can select the last dialed number. Then, please either click  to initiate the call or simply presse enter on your keyboard.

With a click at the arrow you can select a number from the last five dialed phone numbers. Please select a phone number you'd lke to call and either click  or press enter on your keyboard.

Please use the redial function to dial the last dialed number. Please click  .

Each call is displayed as one line in the line monitor. This example deals with an outbound call. Please click  to end the active call.

The caller information below the phone number or the name specified by the PBX displays the duration of the telephone call and the status information to the current call.

For an incoming call, please click  to accept the call. Alternatively, please click  to ignore an incoming call for one time with this function. The caller will receive the status "Busy" or is able to leave a message to your voicebox (depends on your settings). Please click  to ban an incoming call. This feature blocks a specific caller ID. The person calling continues to hear the ringing tone.

There's not just a line monitor for each call available but also an additional notification screen on the upper right on your screen. Please click  to accept an incoming call and to ignore and  incoming call.

1.) Please enter any internal number which you want to call in the edit control (or choose one per drop down menu ). Please click the dial button  then .

2.) Please enter any phone number which you want to call in the edit control with prefix 0 or 9 (or choose one per drop down menu ). Please click the dial button  then .

3.) Or simply Drag & Drop a phone number from the contact list onto the edit box. Click on the phone number with left mouse button, grap it and drag it to the call line monitor. Then simply drop the phone number by releasing the left mouse button.

4.) End an active call by clicking  .

To dial from clipboard, please copy any phone number to your clipboard. Then, please click on the green transmission icon  available in the main navigation panel and choose "Dial from Clipboard..." and afterwards the phone number which you copied into your clipboard previously.

Each call is displayed as one line in the line monitor.

But there's not just a line monitor for each call available but also an additional notification screen on the upper right on your screen.

If you are already in a call, the open line will light up at the top left in your call line monitor.

To establish a second call enter the phone number which you want to call in the edit control. Then, please click  . Alternatively, simply Drag & Drop a phone number from the contact list onto the edit box.

If you are also receiving a call from a second person a line monitor will flash and the call waiting tone will sound. Click  to accept the call.

You will now be able to switch between the calls by clicking the line windows. The current call will be indicated with a blue speakerphone icon and the waiting call(s) with a "hold" icon.

To end a call click  .

Simply enter the phone number of your transfer target. Then drop the telephone line of the caller onto the edit box.

If the targetted person is already in your list of contacts, you can alternatively drag the origin onto a phone number of the desired contact and drop it there. It is finally also possible to drag and drop a phone number of one of your contacts on the line that is to be forwarded.

The call will promptly be transferred and your line is “open” again.

You have answered a call and the display now shows an open call line. You wish to transfer the caller but would like to first announce the caller.

Simply enter the phone number of your transfer target and click  . Alternatively, simply drag the telephone line of the originating party onto the the tlelephone line of the second party.

A new connection is being established and the current caller will be placed on “Hold”.

After announcing the caller during your call with the target person please drag & drop the telephone lines onto each other.

The connection between these parties will be established promptly and your line is “open” again.

If you click at an unused line (a line that is idle) while being in a conference, e.g. to reply to an incoming call or to make a new call, all participants of the conference are set "on hold". By clicking at the "conference" button again  , the conference between all active parties and the parties that had been "on hold" is reestablished.

After answering a call you're able to record an active conversation.

Press the  key in the main navigation panel during the call. Your call will now be recorded. You will find the recorded call under Recordings.

By clicking the key in your main navigation panel the SoftphonePRO client opens the contact overview within the "Contacts" tab.

This allows you to quickly access your contacts and place calls. The SoftphonePRO also allows you to add new contacts, delete existing contacts and edit them easily by right mouse click.

Furthermore, you're able to search your contacts via the contacts filter  to show contacts which matches with the entered text string. Additionally, you're able to export your contacts as CSV file or to import contacts via CSV file .

Moreover, the SoftphonePRO client shows the classic call status of a call via busy lamp fields (BFL's). Please find a detailed description within Contacts.

All currently available languages are displayed with this option available by clicking the green transmission icon  on your main navigation panel. If you choose a language that differs from the current setting, the phone will immediately redraw the user interface with the new language.

Please define an individual "Skin" of your SoftphonePRO client by clicking the green transmission icon  available on your main navigation panel.

Please activate "Launch on boot" by clicking the green transmission icon  available on your main navigation panel to start the softphone when the operating system boots.

The following dialing rule is the default for your Softphone settings:

Maximum length of internal telephone number: 5

Outside line: 0

That means for all telephone numbers with more than 5 digits a prefix of “0” willautomatically be added for the outside line.

If for example you have 3-digit internal telephone numbers (extensions) change the length of internal telephone numbers to 3.

To access the Softphone settings menu click  on your Softphone.

Refer to the manual of the third party software that you use in order to provide the correct semantics of the Action URLs (e.g. sugar CRM, tecart or salesforce).

With the option "Show in browser / Use API", you can decide wether a URL will be called silent or will be shown in your web browser.

As soon as there's an update available for SoftphonePRO, you'll be notified.

1. Please choose "Download" to initiate the update procedure.

2. Please choose "Close Window" to cancel the update procedure.

Activate the function "Don't ask me again", in case SoftphonePRO shall remember your choice for the next shut down procedure.

Independently whether the above mentioned update notification did not appear you're able to update the SoftphonePRO client manually as well:

Please choose "System and then "Check for updates" by clicking on the green transmission icon